Refund Policy

Please read and understand the requirement below before proceeding to raise a return, refund or exchange.


Please note that any return, refund or exchange will only be accepted if the following criteria is met:

  1. Claims will only be entertained for product defects or delivery of wrong products.
  2. Claims based on customer, buyer or receiver's change of mind, mistake on order submitted, wrong delivery address will not be entertained.
  3. Claims based on chocolate-based, butter and dairy based, chilled-based products are not eligible for claims
  4. Opened and unsealed products are not eligible for claims.
  5. Returned goods must be in good and intact condition.
  6. Exchange with other products or item is not allowed, only with the same product or item.
  7. Claims must be made within 3 working days after product is delivered based on courier delivery tracker number.
  8. Refund in cash or monetary terms are not allowed in our standard policy and subject to management approval. In any case of a refund, customer will receive refund amount in 30 days after confirmation.
  9. Any return, refund or exchange value is only based on item or products purchased. We do not refund shipping or courier fee incurred for orders.
  10. Loss of shipment during return transit will not be entertained.
  11. Our company does not condone nor accept any bullying, verbal abuse, racist remarks or unprofessional tone exchanged with our employees. Act of such will result claims to be nullified.


Kindly contact us via email at [email protected] or WhatsApp at +60 12-3911339 and provide the following details:


  • Email Subject: Write Return & Exchange (Order Number)
  • Order Number
  • Name
  • Contact Phone
  • Active Email
  • Address
  • Reason


Please allow up to 2-3 working days for our team to get in touch with you on the claim. Should a return, refund or exchange claim is approved, our customer service team will be in touch to provide the step by step for the process.


Jayacom management reserves the full rights to not accept or process any return request or refund which does not fulfil our standard return policy.