Terms & Conditions

Terms and Conditions of Sale


The following are the terms and conditions of sale under JAYACOM, JCI Ventures (M) Sdn. Bhd. That sells its products to buyer.

  1. Any current order will be fulfilled under the management of JCI Ventures (M) Sdn. Bhd.
  2. The delivery of goods cannot be carried out if payments are not complete.
  3. All orders are subject to availability of the stock under its warehouse. Refund will be made if stocks are unavailable.
  4. All prices and specifications are subject to change without notice.
  5. We not responsible for typographical errors. All specials are while stock lasts and subject to change without notice. All typographical errors are subject to correction.
  6. Deposit is not refundable for pre‐order items.
  7. Once product is sold, it is not refundable or returnable if packaging is open or there is missing parts. To request for refund, valid reasons must be provided kindly refer (T&C no.8).
  8. For product(s) that arrive dead‐on‐arrival (DOA) and don’t work as intended for the first 7 days of  purchase ‐ we offer free return shipping. Refund can only be executed once the team has verified the issues.
  9. After acceptance of delivery/collection order by the buyer, he/she will be deemed to have accepted the goods.
  10. Jayacom by JCI Ventures (M) Sdn. Bhd. does not recognize any agreement or further promises made by any member of its staff if they are not mentioned on a given note or official letter.
  11. Buyer & Seller agrees that any legal action related to “Sales” or any relation to the parties hereunder must be brought under the jurisdiction in the court of Malaysia.
  12. All products and on‐going sales remain in JCI Ventures (M) Sdn. Bhd. until payment has been made in full and the buyer promises that he/she will return the products immediately if payment bounced  back/failed. If it is necessary for JCI Ventures (M) Sdn. Bhd. to resort any legal actions in order to regain possession of the products, the buyer agrees to pay all costs thereof including attorney’s fees, incurred by JCI Ventures (M) Sdn. Bhd.

Overdue Payments


Should the buyer fail to make payment in accordance with the terms specified in the contract (Sales Order / Invoices), we reserve the rights to imposed a late interest at the rate of 1.5% every fortnight on any amount that is due. We have the rights to demand full settlement including interest that has been imposed due to overdue payments.

Support & Assistance


Our teams are readily available to listen, answer your questions, give you tech advice, tailor your special requirements and ensure your satisfaction with us. At Jayacom, we are always happy to assist you all the time. Contact us now!