Warranty Policy



JAYACOM, by JCI Ventures (M) Sdn. Bhd. warrants its products, consisting of Hardware and Accessories, as follow: 

  1. The unit purchase is fully warranted for a period of 1 month up to 10 years depending on the item purchased  from the date of delivery.
  2. Warranty does not cover transportation, wear, self‐damage, water damage, fall damage and tear parts.
  3. The warranty is not transferable to another owner during collection.
  4. The warranty is null and void if the team found out: 
  • Use other than in accordance to the instructions.
  • Any unauthorized repair or modifications carried out. 
  • If no proof of purchase can be presented upon request, we cannot be held responsible for any  warranty service.


Please be informed that certain products such as: Projectors, Monitors, Graphic Cards, Motherboards, Software, Ipads, Laptops/Notebooks, Printers and Consumables (eg; Ink Cartridges or Toners) are not available for a One‐to‐One exchange and must be sent to the manufacturers' service centre for any warranty service. 


JAYACOM is not responsible for damage to or loss of any programs, data, or removable storage media. You are responsible for backing up any programs or data on removable storage media.


All courier charges for sending and returning product for exchange or warranty purposes from customer will be  borne by customer EXCEPT we send the wrong or defective product to you. In the event if the defective items are sent in after 1st year of warranty period, sending back the repaired item to customer will be at customer's expense.


Customer can walk‐in to any of our outlets to request for exchange or warranty services. By visiting our outlets direct, it will be faster and easier as our technicians can assist to check and test the defect items.


For product(s) that arrive dead‐on‐arrival (DOA) and don’t work as intended for the first 7 days of purchase ‐ we offer free return shipping. Upon confirmation of DOA by our warranty team, you can be assured that both the shipping back to us and the replacement’s shipping back to you, will be at Jayacom cost.


Alternative Warranty Options


Since we are highly recognised nationally as leading and trusted retailer. All products sold in Jayacom are 100% genuine products and therefore you can obtain warranty service directly from the brand selected authorized warranty centre. You must present JAYACOM original receipt with the validated serial number if you want to obtain warranty directly under the Brand.

Support & Assistance


Our team are readily available to listen, answer your questions, give you tech advice, tailor your special requirements and ensure your satisfaction with us. At Jayacom, we are always happy to assist you all the time. Contact us now!